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Privacy Policy

Viajes Tours Maya with address at Chedraui Cancún Talleres, 218, Fracc. I. Franja Norte S/N M1 L49, 77500 Q.R., is responsible for collecting your personal data, the use that is given to them and their protection.

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter referred to as the “Law”) and its Regulations, we would like to ask you to carefully read the Terms and Conditions contained in this Privacy Notice ( the “Notice”), since this Notice contains the terms and conditions applicable to the Personal Data that is collected by Viajes Tours Maya, in case you grant your consent. Your personal information will be used to provide the services and products you have requested, inform you about changes in them and evaluate the quality of the service we provide you.

As a normal part of its activities, and in accordance with its legal corporate purpose, Viajes Tours Maya in some cases collects and stores information considered as Personal Data, in terms of the Law and, therefore, said Company is a subject regulated by it. The Personal Data that you provide to the Responsible, or those that are generated by visiting the Viajes Tours Maya site, will vary in each specific case depending on your activities on the site, and will be the following:

A. In case of entering comments through the contact form: when using this functionality, only the following Personal Data will be collected and stored: a) General Data: Full name (the one you provide), your email and any other comments that you enter. In all cases, the accuracy and veracity of the Personal Data collected will be yours, since it is you who has access to your profiles on Social Networks and who enters your nickname. B. In all cases, when entering the Viajes Maya Tours Site, data will be collected through Cookies and Web Beacons. Said elements collect the IP address, your type of browser and operating system, the Internet pages you visit, browsing and consumption habits and patterns, the links you follow and the site you visited before entering ours. From all the Personal Data mentioned above, a user profile is created, which is used for the purposes described below.

Sensitive Personal Data. Viajes Tours Maya does not collect Sensitive Personal Data. Your Personal Data will be used and processed for the purposes that are exhaustively described below: A. Primary purposes. a) If you fill out the contact form, to contact you, answer your questions and make a proposal or possible business relationship, based on your needs or those of the company you represent. B. Secondary purposes. a) To identify you, locate you, communicate, contact you, send you information, as well as its statistical and scientific use (metric analysis); b) To develop, by itself or through its affiliates or any third party, studies on the interests, behaviors and demographics of the Holders, in order to better understand their needs and interests, and offer better news services; c) To improve our business initiatives and strategies; d) To analyze the Internet pages visited, the searches carried out by the Owners, as well as to improve our offer of content and articles, including their personalization, presentation, programming and services; e) To send information via email regarding relevant news or events.

Viajes Tours Maya will not transfer your Personal Data without your consent, although it may use it for purposes that depend on third parties, such as statistics and sending newsletters, without any transfer of said Data. If you do not consent to your personal data being transferred in the terms indicated in this privacy notice, you can request it in your support account.

The temporality of the handling of Personal Data will be indefinite from the date on which you provided it to the Responsible Party, and of course you may oppose it at any time you deem appropriate, for the purposes of blocking and canceling them. Once you deliver your Personal Data to the Responsible by any means, we state that these will be kept in a CRM system of the site’s own file, access to which will be limited only to the Responsible. Your personal data will be treated at all times in a lawful manner and observing the principles of Legality, Consent, Information, Quality, Purpose, Loyalty, Proportionality and Responsibility, in compliance with the provisions of the Law.

Any questions about this Notice, about your Personal Data and its treatment, or about how to exercise the rights described below by calling (998) 128-6723 on Monday.